Privacy Policy — hot880

hot880 is an online casino and sports betting platform serving players in Bangladesh. We are committed to protecting the privacy and personal data of every individual who interacts with our platform, whether as a registered account holder, a prospective player browsing our content, or an individual contacting our support team.

This Policy has been prepared in plain, formal English to ensure that all players can understand how their data is handled. It covers all personal data processing activities carried out by hot880 in connection with the operation of the platform, the provision of gaming services, the processing of deposits and withdrawals in Bangladeshi Taka (BDT), and the delivery of customer support and promotional communications.

This Policy should be read alongside the hot880 Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and hot880. All three documents are available on the hot880 website.

hot880 collects personal data through several distinct channels and for several distinct purposes. The categories of personal data we collect are described below.

2.1 Registration Data

When you create a hot880 account, we collect the information you provide during the registration process. This typically includes:

• Full legal name
• Date of birth (to verify that you are aged 18 or over)
• Bangladeshi mobile phone number
• Email address
• Username and password (password is stored in encrypted form only)
• City or region within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna)

2.2 Verification Data

To satisfy identity verification requirements and prevent fraud, hot880 may request additional documentary evidence, including:

• National Identity Card (NID) number or a scanned copy of the card
• Passport or other government-issued photo identification
• Proof of address (e.g., utility bill or bank statement dated within 90 days)
• Selfie photograph or live video verification as required by the verification process

2.3 Financial Data

When you make deposits or request withdrawals, hot880 collects transaction-related information necessary to process payments and maintain financial records:

• Mobile financial service account references (bKash, Nagad, Rocket, Upay) registered in your name
• Transaction reference numbers and timestamps
• Deposit and withdrawal amounts in BDT
• Transaction status and processing notes

2.4 Usage and Technical Data

hot880 automatically collects certain technical and behavioural data when you access the platform:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, game sessions initiated, session duration, and navigation paths
• Login timestamps and frequency of access
• Betting and gaming history (game titles, stake amounts, results, and balance changes)

2.5 Communications Data

If you contact hot880 via live chat, email, or WhatsApp, we retain records of the communication including the content of messages, timestamps, and any personal information you share during the conversation. This data is used to resolve your enquiry, improve support quality, and maintain a record of any dispute or complaint.

hot880 uses the personal data it collects for the following purposes:

hot880 does not use personal data for any purpose not listed above without first obtaining your explicit consent or establishing a separate legal basis as described in Section 4. Players may opt out of promotional communications at any time by contacting the support team.

hot880 processes personal data only where a legitimate legal basis exists for doing so. The applicable legal bases for each category of processing activity are as follows:

• Contractual necessity: Processing required to fulfil the contract between hot880 and the player — including account registration, payment processing, and delivery of gaming services — is carried out on the basis that it is necessary to perform that contract.
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations — including identity verification, age verification, anti-money-laundering checks, and financial record-keeping — is carried out on the basis of legal obligation.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and service improvement is carried out on the basis of hot880's legitimate interests, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for optional purposes such as promotional communications and marketing is carried out on the basis of your explicit consent. You may withdraw consent at any time by contacting the support team, without affecting the lawfulness of processing carried out prior to withdrawal.

hot880 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. However, in order to operate the platform effectively and meet its legal obligations, hot880 shares data with a limited set of trusted third parties in the following circumstances:

• Payment processors: Transaction data is shared with mobile financial service providers (bKash, Nagad, Rocket, Upay) solely for the purpose of processing your deposits and withdrawals. These providers operate under their own privacy policies and are responsible for their own data security practices.
• Identity verification providers: Where hot880 uses a third-party service to verify player identity or age, the minimum necessary data (such as name, date of birth, and ID document image) is shared with that provider for verification purposes only.
• Game providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive pseudonymised session data (such as player ID and stake information) necessary to deliver their games on the hot880 platform. These providers do not receive your full personal profile.
• Law enforcement and regulatory authorities: Where required by applicable law, court order, or a lawful request from a government authority, hot880 will disclose personal data to the relevant authority. hot880 will not voluntarily disclose personal data to authorities beyond what is required by law.
• Professional advisers: hot880 may share personal data with its legal advisers, auditors, or accountants where strictly necessary to obtain professional advice or services, subject to binding confidentiality obligations.

hot880 uses cookies and similar tracking technologies to deliver and improve the platform experience. Cookies are small text files placed on your device when you visit the platform. They allow hot880 to recognise your browser, maintain your logged-in session, and understand how the platform is being used.

The following categories of cookies are used on the hot880 platform:

• Strictly necessary cookies: These cookies are essential for the operation of the platform. They enable functions such as maintaining your login session, storing your language preference, and ensuring that the platform loads correctly. These cookies cannot be disabled without significantly impairing your ability to use the platform.
• Functional cookies: These cookies remember your preferences and settings (such as your preferred game lobby view or notification settings) to provide a more personalised experience on return visits.
• Analytics cookies: These cookies collect anonymised information about how players navigate the platform — for example, which pages are most visited and how long sessions last. This data is used to improve platform design and content. hot880 does not use analytics data to identify individual players.
• Security cookies: These cookies assist with fraud detection and platform security by identifying unusual access patterns, multiple simultaneous sessions, or suspicious login behaviour.

You may configure your browser to refuse cookies or to alert you when cookies are being sent. However, please note that disabling strictly necessary cookies will affect your ability to access certain features of the hot880 platform, including the ability to remain logged in during a session.

hot880 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. Key security measures include:

• SSL/TLS encryption: All data transmitted between your device and the hot880 platform is encrypted using SSL/TLS protocols, ensuring that data in transit cannot be intercepted by unauthorised parties.
• Encrypted data storage: Sensitive personal data held on hot880 servers — including passwords, identity documents, and financial records — is stored in encrypted form. Passwords are hashed using a one-way cryptographic algorithm and are never stored or transmitted in plain text.
• Access controls: Access to personal data is restricted to authorised hot880 personnel who require that access to perform their duties. Access rights are reviewed regularly, and personnel with access to sensitive data are bound by confidentiality obligations.
• Intrusion detection: hot880 employs network monitoring and intrusion detection systems to identify and respond to suspicious activity on its infrastructure in a timely manner.
• Regular security reviews: hot880 conducts periodic internal reviews of its data security practices and infrastructure to identify and address potential vulnerabilities.

Notwithstanding the above measures, no method of electronic data transmission or storage is entirely free from risk. In the unlikely event of a data breach that affects your personal data, hot880 will notify affected players in accordance with applicable legal obligations and take immediate steps to mitigate the impact of the breach.

hot880 retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or to comply with applicable legal, regulatory, and compliance obligations. The general retention periods applied by hot880 are as follows:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where deletion is not immediately possible due to backup or archival schedules, the data is isolated from active processing and deleted at the earliest practical opportunity.

As a player on the hot880 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact the hot880 support team using the contact details in Section 13.

• Right of access: You have the right to request a copy of the personal data that hot880 holds about you. hot880 will provide this information within a reasonable period following receipt of a verified request.
• Right to rectification: If any personal data held by hot880 is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain account details directly through your account settings.
• Right to erasure: In certain circumstances, you have the right to request that hot880 delete your personal data. This right is subject to limitations where hot880 is required to retain data to comply with legal obligations, resolve disputes, or enforce its Terms & Conditions.
• Right to restrict processing: You have the right to request that hot880 restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where you have objected to processing and a determination is pending.
• Right to object: You have the right to object to processing carried out on the basis of hot880's legitimate interests. hot880 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to withdraw consent: Where processing is based on your consent (such as for promotional communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to data portability: Where technically feasible and legally applicable, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format and to have that data transmitted to another controller.

hot880 is strictly an adults-only platform. The hot880 service is intended solely for individuals who are 18 years of age or older. hot880 does not knowingly collect personal data from individuals under the age of 18.

If hot880 becomes aware that personal data has been collected from a person under the age of 18 — whether through age verification procedures, player self-disclosure, or third-party notification — it will take the following steps immediately:

• Suspend the account associated with the underage individual
• Securely delete all personal data associated with the account, subject to any mandatory retention obligations under applicable law
• Reverse any real-money transactions associated with the account in accordance with the hot880 Terms & Conditions and applicable procedures
• Report the incident internally and take appropriate steps to prevent recurrence

The hot880 platform may contain links to third-party websites, payment portals, or game provider environments. These third-party services operate independently of hot880 and are governed by their own privacy policies. hot880 is not responsible for the privacy practices, data security standards, or content of any third-party website or service accessed via a link from the hot880 platform.

When you click on a link that takes you away from the hot880 platform — for example, to complete a bKash or Nagad transaction through the provider's own interface — you are subject to the privacy policy of that third-party service. hot880 strongly encourages you to read the privacy policies of any third-party services you use in connection with your hot880 account.

Game content delivered within the hot880 platform by providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may involve the transmission of pseudonymised session data to the provider's own servers for the purpose of game delivery. This data sharing is governed by the agreements between hot880 and its game providers and is limited to what is technically necessary to run the games.

hot880 reserves the right to update, revise, or replace any part of this Privacy Policy at any time. Changes may be made in response to updates in applicable law, changes to hot880's data processing activities, new payment methods or game providers, or any other operational development that affects how personal data is handled.

When material changes are made to this Policy, hot880 will update the "Last Updated" date at the top of this document. In cases of significant changes affecting player rights, hot880 may notify registered players via their registered mobile number or email address, or by displaying a notification within the platform at login.

Continued use of the hot880 platform following the publication of an updated Privacy Policy constitutes acceptance of the revised document. If you do not agree to the revised Policy, you must cease using the platform and may request account closure in accordance with the Terms & Conditions. hot880 recommends that players review this Policy periodically to remain informed of how their personal data is being used.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way hot880 handles your personal data, please contact the hot880 Data Support team using the following details. All enquiries will be handled in English.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly within the hot880 platform after login
• WhatsApp: +880 1700 000000 (available 09:00–23:00 Bangladesh Standard Time, UTC+6)
• Support Hours: 24/7 — Bangladesh Standard Time (UTC+6)

hot880 aims to acknowledge all privacy-related enquiries within 24 hours and to provide a substantive response within 10 business days. Where a request is particularly complex or involves multiple data categories, this period may be extended by a further 10 business days, in which case hot880 will inform you of the extension and the reason for it.